Your Privacy and Data Protection with superj3

1. Introduction

superj3 is an online gambling platform operating under international licensing, offering services to eligible players. We are committed to protecting the privacy and security of every member's personal information, in line with internationally recognised data protection standards.

This Privacy Policy describes superj3's approach to managing your personal data — covering the types of information collected, how it is used, who it may be disclosed to, and the steps we take to protect it. It also outlines your rights as a data subject and how you may exercise those rights.

This policy applies to all users who register, browse or use the superj3 website and services. By registering an account or using any part of our platform, you confirm that you have read, understood and agreed to this Privacy Policy.

2. Personal Information We Collect

superj3 only collects information necessary to provide our members with a safe, legitimate and quality service. This information is divided into the following categories:

2.1 Account Registration Information

When you register a new account, we collect information you provide directly, including your full name, date of birth, identity card number (MyKad), email address, mobile phone number, and chosen password. This information is required to verify your identity and confirm that you meet the minimum age requirement.

2.2 Financial and Payment Information

To process deposits and withdrawals, we collect details related to the payment method you use, including the account holder name, bank account number (for FPX online banking), e-wallet number, and crypto wallet address (for USDT, BTC or ETH). We do not store credit or debit card information directly — all transactions are processed through high-security third-party payment providers.

2.3 Activity and Usage Information

We record your activity on the platform, including betting history, games played, total deposits and withdrawals, bonuses claimed, and session time logs. This information is used for security purposes, regulatory compliance, and service improvement.

2.4 Technical Information

When you use our platform, our systems automatically record technical information such as your IP address, web browser type and version, device operating system, session time and duration, and pages visited. This information is used to detect suspicious activity and improve platform performance.

3. Purpose of Using Personal Information

superj3 uses the personal information collected for the following purposes:

• Identity and age verification: Ensuring every member meets the minimum age requirement of 21 years and fulfils the KYC (Know Your Customer) procedures set by the licensing authority.
• Account management: Creating, maintaining and securing your account, including processing logins, managing security settings, and verifying financial transactions.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, DuitNow, FPX online banking, Boost or cryptocurrency, and managing withdrawals within 30 minutes to 3 hours.
• Customer service: Responding to enquiries, resolving complaints and providing technical assistance via live chat and email in Bahasa Melayu and English, 24 hours a day, 7 days a week.
• Security and fraud prevention: Detecting and preventing unauthorised access, financial fraud, money laundering, and platform abuse.
• Legal compliance: Fulfilling reporting and record-keeping obligations set by the licensing body and applicable laws.
• Service improvement: Analysing aggregated usage patterns to enhance the player experience, platform performance, and range of game offerings.
• Promotional communications: Sending information on bonuses, special offers and platform updates — but only to members who have given consent to receive such communications.

4. Data Sharing and Disclosure

superj3 does not sell or rent your personal data to any third party. However, there are certain situations where we need to share your information:

4.1 Trusted Service Providers

We work with carefully selected third-party service providers to assist with platform operations, including payment processors, game software providers, and cloud infrastructure providers. All these providers are bound by strict confidentiality agreements and are only permitted to process data for the specific purposes set out.

4.2 Legal Requirements and Authorities

We may disclose your personal information when required by law, court order, or a valid request from a competent authority, including the licensing body that issued our operating licence. In such cases, we only disclose the minimum information necessary.

4.3 Protection of Legitimate Interests

In situations where it is necessary to detect, prevent or take action against illegal activity, fraud, or security threats, superj3 reserves the right to share relevant information with the appropriate authorities.

5. Data Security and Protection

Protecting your personal data is a top priority for superj3. We implement multiple layers of technical and organisational security controls, which include:

• Encryption of data in transit using TLS/SSL 256-bit protocols, ensuring all communication between your browser and our servers is protected.
• Encryption of data at rest — sensitive information such as passwords is stored in a hashed form that cannot be reversed.
• Role-based access control (RBAC) ensuring internal staff can only access data relevant to their responsibilities.
• Continuous system monitoring to detect unusual activity or unauthorised access attempts.
• Regular security audits conducted by our internal security team and qualified third-party assessors.
• Clear incident response procedures to address any data breach promptly and effectively.

While we take all reasonable steps to protect your data, no system is one hundred percent secure. We encourage you to use a strong and unique password for your superj3 account, and not to share your login credentials with anyone.

6. Data Retention Period

superj3 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by law and licensing requirements.

• Active account data: Retained throughout the period your account is active and for a set period after account closure, to meet compliance and legal obligations.
• Financial transaction records: Retained in accordance with the minimum period set by international licensing requirements, typically no less than five years.
• Activity and security logs: Retained for the period necessary for security purposes and the resolution of any disputes that may arise.
• Support communication data: Retained for a sufficient period to allow for complaint follow-up and service improvement.

When data is no longer needed, superj3 ensures it is securely deleted or fully anonymised so that individuals cannot be identified from the data.

7. Cookies and Tracking Technologies

superj3 uses cookies and similar tracking technologies to improve the user experience and ensure platform security. Cookies are small text files stored on your device when you browse our website.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functions, including login session management, language preference memory, and form security. Without these cookies, some parts of the platform will not work properly.
• Performance Cookies: Used to measure how users interact with our website — which pages are visited most often, where users encounter difficulties, and how long sessions last. This information is collected in aggregate and anonymously.
• Functional Cookies: Allow the platform to remember your preferences such as display language and other personal settings to provide a more consistent experience.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of superj3.

8. Your Rights as a Data Subject

As a superj3 user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team via live chat or email.

9. Changes to This Privacy Policy

superj3 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service expansion. When significant changes are made, we will notify you via:

• In-platform notification after login.
• Email to your registered address, if the changes materially affect your rights.
• An update to the "Last Updated" date at the top of this page.

Continued use of superj3 services after the effective date of the updated policy is considered your acceptance of those changes. We encourage you to review this page periodically to stay informed.

10. How to Contact Us About Privacy

Any questions, concerns or requests relating to this Privacy Policy or the management of your personal data can be submitted to the superj3 team via:

• Live chat: Available 24/7 directly through the superj3 platform in Malay and English.
• Email: [email protected]

We aim to respond to all privacy-related enquiries within a reasonable time. For more complex requests such as data deletion or data export, our team will contact you to verify your identity before proceeding.